Avaya OneCloud CCaaS integration with Microsoft Dynamics 365.Avaya OneCloud CCaaS natively integrated with Microsoft Teams via the Microsoft Teams Connected Contact Center Certification Program.Globally expanding availability of Avaya OneCloud CCaaS (Contact Center as a Service) hosted in Azure.Raleigh-Durham, NC – August 17, 2021 – Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced a strategic relationship with Microsoft to create a powerful set of joint cloud communications solutions to define the future of customer and employee experience.īenefitting from the complementary strengths of both companies, the joint solutions include Avaya’s award-winning 1 Avaya OneCloud CPaaS (Communications Platform as a Service) now integrated with voice, video, chat and SMS capabilities of Microsoft Azure Communication Services for combined global reach, scale and functionality.Īdditionally, Avaya and Microsoft have strengthened the integration of Avaya OneCloud™ CCaaS and Microsoft Azure:

Onecloud microsoft